Back to Case Studies

Welsh Ambulance Service

WAST logo_black

Welsh Ambulance Service are using RITA as an appropriate distraction mechanism and therapeutic intervention for more complex individuals when travelling to hospital. There is significant value in ensuring that patients arrive at hospital calmer and less agitated. The feedback received so far has been very encouraging.

It is well documented that complex service users who are admitted into hospital (electively or non-electively), arrive very anxious and distressed. In many cases they can be aggressive and non-compliant, which can frequently lead to unwarranted admissions, particularly from A&E. More complex patients such as those living with Dementia are prone to long stays in hospital and safeguarding incidents, which can then lead to delayed transfers of care. 

Case study one

Case study two

Case study two

WAST Image1
“We were quickly offloaded but we made their journey the best we could, and they were very grateful.”
WAST image 2
“Personally, I feel this is an amazing bit of kit brought into the service. Well done your team and well done WAST.”
Welsh Ambulance Service are using RITA as an appropriate distraction mechanism and therapeutic intervention for more complex individuals when travelling to hospital. There is significant value in ensuring that patients arrive at hospital calmer and less agitated. The feedback received so far has been very encouraging.
Some additional information in one line

Download their showcase Case Study here

Download this case study in full as a PDF by clicking on the button below.

Download