In 2013 The NHS introduced The NHS Friends and Family Test (FFT) which was created to help Service Providers and Commissioners understand whether their patients and relatives are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to a give view after receiving care or treatment across most of the NHS services. We trialled different ways of collecting the date, from comments cards, tokens, texts, but the results were not in line with our overall aspirations.
