2020 was a very tough year for the care home sector and their residents. However, when presented with this challenge New Bradley Hall decide to take an innovative and person-centred approach to video calling.
Many care homes have been using smaller ipads and tablets for video calls but New Bradley staff identified early on that smaller devices weren’t always appropriate for a lot of their residents. They wanted to make communication between residents and their family more of an occasion and easier for them. The large RITA devices were transformed into large Skype Stations. The results speak for themselves!
“We have been using the Skype station for calls because it is much easier for the residents to keep in contact with families on the bigger screen. We also maximised its use when an outside company were undertaking satisfaction surveys with all of our residents. Our Rita systems are being used on a daily basis on all three floors.”
Michaela Wilson - Registered Manager